Key takeaway
- Labcorp offers both in-person and at-home medical testing across 47 U.S. states.
- This Labcorp review covers the company’s range of tests, reputation, testing process, and pricing.
- In total, Labcorp offers 89 tests related to hormones, nutrition, sexual health, and allergies.
Labcorp is a global life sciences company headquartered in Burlington, North Carolina. Labcorp provides at-home test kits as well as in-person testing at their laboratory facilities, which are located in 47 states.
The services provided at each lab vary, but typically include:
- routine and specialized blood and urine testing
- routine and specialized pediatric test collection
- employment drug and toxicology screening of samples, including hair, saliva, and urine
- H. pylori breath testing
- diabetes screening tests
- COVID-19 antibody and antigen testing
Read on to learn about Labcorp and what you can expect from their products, reputation, testing process, and costs.
In-person Labcorp tests
When you purchase a Labcorp in-person test, you can choose the lab you wish to go to for a blood draw. Tests available include, but are not limited to, the following.
At-home Labcorp tests
Labcorp also sells at-home testing kits that don’t require a visit to a lab. These tests use samples you provide at home, such as urine, blood, sperm, or feces. Samples are mailed to the lab in a return envelope provided in your test kit. Test results are given online in a secure, private portal.
As of this writing, Labcorp manages 38 labs in the United States. While the labs are not independently owned, each is operated and managed by its own staff. For that reason, customer service, as well as the tests available, differ between locations. This affects the pros and cons of the overall Labcorp experience.
Pros
- Many Labcorp locations accept walk-ins without an appointment.
- You can purchase some Labcorp tests online without a doctor’s prescription.
- Over 80 in-person test kits are available to book on their website.
- Routine blood and urine testing can be done on samples you provide at your healthcare professional’s office, eliminating the need for a trip to the lab.
Cons
- Labcorp doesn’t accept all health insurance plans.
- Tests that aren’t prescribed by a doctor aren’t covered by insurance.
- Limited at-home test kits are available to purchase on their website.
- Labcorp’s reputation for customer service is uneven. People often complain about unprofessional service and long wait times at Labcorp facilities.
Labcorp is a sprawling corporation with more than 70,000 employees. Some employees give it high marks, while others complain on online platforms about being overworked, getting rushed through training, and working long shifts. This may have a bearing on the large number of complaints about Labcorp’s customer service at some facilities.
Both consumers and medical professionals who order tests for their patients often complain about rudeness on the phone and at the front desk. They often cite billing errors and long waits for test results. These complaints often center on specific locations, and someLabcorp facilities seem to be more efficiently run than others.
In February 2023, Labcorp was ordered to pay the United States $19 million to settle allegations under the False Claims Act. This settlement resolved a lawsuit filed by whistleblowers, acting on behalf of the United States, regarding false billing claims Labcorp made to Medicare.
However, the accuracy of Labcorp test results — for both at-home and in-person testing — is never mentioned in complaints. The test results provided by Labcorp appear to be accurate and trustworthy.
• annual wellness
• general health
• hormones
• fertility
• sexual health
• immunity
• infectious diseases
• nutrition & vitamin health
• heart health
• allergies
• COVID-19
• annual wellness
• allergies
• anemia, blood, and bone health
• mental health
• cancer screenings
• diabetes
• drug & alcohol screenings
• fitness & performance
• pregnancy & fertility
• liver & kidney health
• nutrition & vitamin health
• heart health
• daily health
• digestive health
• sexual health
• hormone health
• heart health
Many healthcare professionals use and recommend Labcorp to their patients. Your doctor may automatically send your samples to the lab that accepts your insurance.
They may also suggest that you make an appointment for testing at a specific facility. Check the reputation of the facilities near you to determine where you might have the best experience. Make an appointment, even if walk-ins are accepted.
At the facility, you’ll be required to show your prescription for the test. Labcorp personnel at the front desk will give you an estimated bill before you give a sample. Make sure you understand what you’ll be expected to pay out of pocket. If necessary, call your insurer for clarification before proceeding.
Your test results should come back within two weeks, although this varies. Ask how long you can expect to wait for your particular test results.
A newer law requires that test results be provided to patients promptly. You no longer have to wait for your doctor to give you your laboratory test results.
However, many test results are confusing and can be misinterpreted. Make sure to discuss them with your healthcare professional. If your doctor isn’t available, ask to speak with a pathologist at Labcorp to go over what your results mean.
If you’re using an at-home test, you’ll receive instructions about how to prep for the test and how to provide a sample.
Once you receive your test, you’ll register it online. You’ll mail your sample back in a prepaid envelope.
Your results will be available online within several days. Always discuss your screening and diagnostic test results, as well as any next steps, with your healthcare professional. If your results require prompt attention, you’ll receive them by phone.
Labcorp tests are purchased online without a prescription or doctor referral. These tests are paid for out of pocket, and aren’t covered by health insurance. Most are HSA/FSA eligible.
The price of their tests starts from $29 to $879.
Labcorp is a well known and widely used clinical laboratory services company that operates in 47 U.S. states.
They provide a wide range of in-person and at-home medical tests.
The latest lawsuit as of November 2024, alleged that Labcorp shared sensitive customer information with Google without proper consent. The company reached a settlement out of court.
In February 2023, Labcorp was ordered to pay the United States $19 million to settle allegations under the False Claims Act. This settlement resolved a lawsuit filed by whistleblowers, acting on behalf of the United States, in reference to false billing claims Labcorp made to Medicare.
No. Your healthcare professional may recommend the facility they’re most familiar with. However, you can go to any laboratory you choose. Remember that your insurance may cover laboratory services in one region but not in another. If you plan on traveling far or to another state, double-check your coverage before your test.
Labcorp doesn’t publish wait times for at-home test results. We reached out to the company and were told that it takes 1 to 2 days to get results for most tests once the lab receives your sample.
Labcorp accepts Original Medicare and some Medicare Advantage (Part C) plans for medically necessary tests in most states. You may have a deductible or a copay, depending on your particular plan.
Medicaid is a jointly run state and federal program. Acceptance of Medicaid insurance by Labcorp varies by state.
To leave a review for an in-person test at Labcorp, you can use their official “Rate Your Lab Visit” tool.
Alternatively, you can leave a review on external websites such as the Better Business Bureau.
In many states, Labcorp’s main competitor is Quest Diagnostics. You may be deciding which lab is a better option for you. When comparing the two, you may want to consider the following factors:
- Does the lab offer the test you need?
- Which lab accepts your insurance?
- What are the customer satisfaction ratings for the labs closest to you?
- Which lab does your healthcare professional recommend, and why?
Labcorp is located in 47 states. There are no branches in Hawaii, Maine, and North Dakota.
Labcorp runs a chain of laboratory testing facilities in 47 states and sells at-home diagnostic tests.
Labcorp has an uneven reputation. Some facilities get positive reviews from consumers, while others get negative reviews. Overall, feedback on Labcorp’s professionalism and customer service includes several complaints. However, their test results are said to be accurate and trustworthy.